Return & Refund Policy

At CTNQ Store, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below:

Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • For hygiene and safety reasons, used soaps cannot be returned.

Return Process

  1. Contact us at ctnq.vfu@gmail.com or +84 983 781 216 with your order details and reason for return.

  2. Once your return request is approved, we will provide you with the return instructions.

  3. Customers are responsible for the return shipping cost unless the product is defective or incorrect.

Refunds

  • Refunds will be issued to your original payment method once we receive and inspect the returned items.

  • Please allow 5–7 business days for the refund to appear in your account.

Non-Returnable Items

  • Used or opened products.

  • Sale or promotional items (unless defective).

If you receive a damaged or incorrect product, please contact us immediately so we can resolve the issue quickly.