Terms & Conditions

Welcome to CTNQ Store. By accessing or purchasing from our store, you agree to comply with the following terms and conditions. Please read them carefully.

1. General

  • These Terms & Conditions govern your use of our website and the purchase of our products.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products

  • Our products are handcrafted using natural ingredients. Slight variations in color, shape, or scent may occur, which is normal and does not affect product quality.

  • All product descriptions and prices are subject to change without notice.

3. Orders & Payments

  • By placing an order, you agree to provide accurate and complete information.

  • We accept payments through the methods listed at checkout.

  • Orders will only be processed after payment is confirmed.

4. Shipping

  • Order processing time: 1–2 business days.

  • Delivery to the United States: up to 14 days after dispatch.

  • Shipping times may vary depending on location, customs, and courier delays.

5. Returns & Refunds

  • Returns are accepted within 7 days of delivery under the conditions stated in our [Return & Refund Policy].

  • Used or opened products cannot be returned for hygiene reasons.

6. Limitation of Liability

  • Our products are for external use only.

  • CTNQ Store is not liable for any allergic reactions or misuse of products. Customers are responsible for reviewing product ingredients before use.

  • We are not responsible for delays or damages caused by third-party shipping providers.

7. Privacy

  • Your personal data is collected and used in accordance with our [Privacy Policy].

8. Governing Law

  • These Terms & Conditions are governed by the laws of Vietnam. Any disputes will be resolved under Vietnamese jurisdiction.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📩 Email: ctnq.vfu@gmail.com
📞 Phone: +84 983 781 216